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What are the troubleshooting steps for cross-chain transactions?

bitpie
June 06, 2025
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With the rapid development of blockchain technology, cross-chain transactions have become a hot topic among many digital currency users and investors. However, despite the many conveniences brought by cross-chain transactions, users may still encounter various issues in practice, such as funds not being credited, lack of transparency, or information loss. Understanding the troubleshooting steps for cross-chain transactions is crucial for safeguarding user funds and improving user experience. This article will delve into common problems in cross-chain transactions and troubleshooting techniques.

Cross-chain transaction

Cross-chain transactions refer to the transfer of assets or exchange of information between different blockchains. Due to the differences in characteristics and architectures among various blockchains, the complexity of cross-chain transactions also increases. Successful cross-chain transactions typically rely on intermediary platforms or protocols, which can connect various blockchains and enable the secure transfer of assets.

Frequently Asked Questions about Cross-Chain Transactions

When conducting cross-chain transactions, users may encounter the following issues:

  • Confirm transactionThe transaction has not received enough confirmations on the blockchain.
  • What are the troubleshooting steps for cross-chain transactions?

  • The asset has not been credited.After the funds were transferred between blockchains, they did not arrive on time.
  • The fees are too high.The transaction fees incurred during the process exceeded expectations.
  • Network congestionCongestion in the blockchain network may lead to transaction delays.
  • Transaction information lostDue to network issues, transaction information cannot be recorded on the blockchain.
  • After understanding these issues, the next step is to discuss how to effectively troubleshoot.


    Troubleshooting Tips for Cross-Chain Transactions

  • Check transaction records
  • Explanation:

    When conducting cross-chain transactions, you must first confirm whether the transaction has been initiated and recorded on the blockchain network. Many blockchains provide tools that allow you to check the status of a transaction.

    Practical Application Example

    Use a blockchain explorer (such as Etherscan, BscScan, etc.) to enter the transaction hash and check the status of the transaction. If the transaction remains in the "Pending" state, it may be due to network congestion, and you will need to wait patiently.

  • Verify the target address
  • Explanation:

    Confirm whether the receiving address for the funds is correct; an incorrect transfer will result in permanent loss of assets.

    Practical Application Example

    Before making a cross-chain transfer, be sure to double-check the recipient address and use copy-paste. Also, send a small test transaction first and proceed with larger transactions only after confirming everything is correct.

  • Check network status
  • Explanation:

    Understanding the current health of a blockchain network is an important step to ensure successful transactions. Some blockchains may experience congestion during certain periods.

    Practical Application Example

    Use tools (such as Mempool.space) to check the current congestion of transactions. If the network is congested, it is recommended to adjust the gas price to increase the probability of transaction confirmation.

  • Consider the setting of transaction fees
  • Explanation:

    Before conducting cross-chain transactions, be sure to pay attention to the fee settings. Some trading platforms allow users to set the provided fees, which can affect the transaction flow and confirmation speed.

    Practical Application Example

    When setting up a transaction, choose the appropriate fee level; usually, higher fees result in faster confirmation. For small transactions, select the "Economical" fee, while for large transactions, choose "Priority Processing."

  • Use a reputable service platform.
  • Explanation:

    Choosing a cross-chain trading service platform with good user reviews and a solid track record will greatly reduce the risk of transaction failures caused by platform malfunctions.

    Practical Application Example

    Before making trading decisions, review the user experience of the platform and whether it offers relevant customer support services so that any issues can be resolved promptly.


    常见问题解答

  • What are the reasons why cross-chain transactions cannot be carried out?
  • The reasons why cross-chain transactions cannot be completed usually include network failures, incorrect destination addresses, insufficient fees, and so on. It is recommended that users carefully check each step to ensure all information is accurate.

  • What should I do if my transaction status is "Pending"?
  • The "Pending" status indicates that the transaction has not yet been confirmed. Users can check the blockchain explorer to analyze network congestion or try increasing the gas fee to speed up transaction confirmation.

  • How to ensure the security of cross-chain transactions?
  • Choosing a reputable platform and carefully verifying transaction information is the first step to ensuring the security of cross-chain transactions. In addition, safeguarding your private key should not be overlooked.

  • If funds are lost during a cross-chain transaction, can they be recovered?
  • If funds are transferred to the wrong address, it is almost impossible to recover them; this is determined by the nature of cross-chain transactions. Users are advised to make thorough confirmations before making any transfers.

  • Why do cross-chain transaction fees fluctuate?
  • Cross-chain transaction fees may vary due to network congestion, the deadline set by the user, and fluctuations in gas fees. Users need to set reasonable fees based on real-time conditions.

  • How to avoid cross-chain transaction failures?
  • Users can conduct small test transactions before making cross-chain trades to confirm the address is correct, choose an efficient platform, and set transaction fees reasonably to prevent transaction failures.


    When conducting cross-chain transactions, troubleshooting is crucial for enhancing user experience and ensuring asset security. By applying the above techniques, users can effectively address common issues in cross-chain transactions, ensuring that funds are transferred safely and smoothly. It is hoped that this article can help users achieve a better operational experience in cross-chain transactions.

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